Customer Relationship Management(CRM)is anapproach tomanage all our company's relationshipsand interactionswith our customers and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. We believe this is an excellent way forward for our organization.
To simplify the usage of thesystemwehave putaguide together.This CRMUSER GUIDE will help theusers tonavigate through the MDI CRM system.Thesystem is a web-based solution and is designed with three panelrights as follows;
- Data Repository-Data Duplication
- Access rights
- Sales reporting system
- Documents upload